We have received many letters, emails and phone calls from customers expressing their appreciation for our work. Here are a few examples:
At Blanc Plume Fine French Laundry, we are dedicated to providing superior service. Customer input is essential. Please click on the button to the right if you would like to share your comments on your experience with us.
You are FANTASTIC! This makes 3 for 3. I've had a leather jacket repaired & restored; silk bedspread that I thought was ruined with stain, but Arrow somehow managed to get it removed and now a very expensive ski suit that had "oil stains" splattered throughout. I was sick when I saw the stains that my regular cleaner pointed out & refused to clean and thought the suit had to be disposed of. Then I remembered Arrow and thought I had nothing to lose by sending the suit to your Company. After 3 weeks, the suit was returned to me. The stains are gone (except for some tiny areas where you would need a magnifying glass to see them). Again, you have done outstanding work and I have years of wear left in my Bogner Ski Outfit. I really appreciate the courteous, professional service from the staff at Arrow from the person who answers the phone and "Bob" who personally called me to discuss the problem to the people who worked on the suit itself. Thank you everyone!
"Just wanted to take the time to tell you what a wonderful job you did on my comforter. You did everything I asked - and even called me to suggest a minor restoration that would keep my down from shifting. I appreciate it so much!"
"Thank you so much for the work you did to get a stain out of my duvet cover. It looks great and better than I ever expected. I appreciate all of the time and energy spent to try and get it close to new again."
"We have heard so many horror stories from our customers about taking their bedding to local dry cleaners. With Blanc Plume, I assure them they will be very happy and they always are."
"Thank you for the incredible job you and your staff did on adding down and cleaning my comforter. The price was very reasonable. I am telling everyone how fantastic you are. Once again, thank you so much!"
I received a tablecloth back from you a day or 2 ago. It’s kind of an heirloom tablecloth from my German aunt and it had stains on it and I honestly did not think anybody could get those stains out, but it is absolutely beautiful and I just wanted to say thank you so much. I really appreciate it. You did a fabulous job
Dear Ms. Mosier,
"Heading out of town this morning, I just wanted you to know how greatly I appreciate you and your one-in-a-million customer service and personal touch! You are a treasure. Thank you for your T.L.C. - all is beautiful once again!:
"We recommend Blanc Plume to our clients because they deliver on their promise to clean items properly, carefully and with attention to details- even down to their expert and attractive packaging. Blanc Plume continues to exceed our expectations."
"I am extremely satisfied with the service. The timeliness of your processing and return of my items was impressive. Everything was wonderful!"
"I wanted to call and thank you for the incredible job that you and your staff did on adding down and cleaning my comforter. You did an amazing job for a very affordable price so of course I am telling everyone about your fantastic services. One of my friends have already sent you their items. Thank you so so much again."
"I was concerned about the turnaround time, but Blanc Plume got my things back to me before I had a chance to really miss them."
"I have a linen store in Miami and your services to my customers was and still is the very best."